Orders & fulfilment
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Catches orders that have quietly sat in Processing for days, before the customer emails you about it.
Find all orders that have been in Processing status for more than 3 days. For each one, show the order number, customer email, what they ordered, and how long it has been waiting. Sort the oldest first and point out any patterns, like a single product or payment method.
Orders & fulfilment
asks first
Pulls a customer's orders for a date range and emails the invoice for each one.
Find all completed orders from the customer with the email [customer email] in the last 90 days. List them with the order number, date and total. Then email the invoice for each order using Print Invoices & Packing Lists, after I confirm the list.
Orders & fulfilment
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Gathers every order waiting to ship today and sends one combined pick list.
Find every order in Processing status that was placed today. Show me how many orders and items there are, then send one pick list email that covers all of them using Print Invoices & Packing Lists. Wait for my OK before you send it.
Orders & fulfilment
asks first
Finds shoppers who told the chat assistant about a problem with an order, and logs it on that order so your team sees it.
Look through the chat assistant conversations from the last 14 days for shoppers who mention a problem with an existing order, like a late parcel, a wrong item or a damaged item. Where the chat gives an order number or an email address, find the matching order. Show me a table with the order number, status, what the shopper said and when. Then add a private note to each order with a one-line summary of the chat. Show me the notes first and wait for my OK. Do not send anything to the customer.
Orders & fulfilment
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Paste in today's shipped orders and tracking numbers, and each order is marked Completed with the tracking number sent to the customer.
These orders shipped today, with tracking numbers: [order number, tracking number, one per line]. Look up each order and check it is in Processing. Show me a table with the order number, customer email, total and tracking number, and point out any order that is not in Processing. Wait for my OK. Then mark each one Completed and add a customer note with the tracking number and the carrier [carrier name].
Orders & fulfilment
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Finds orders stuck in Pending payment for over a week and cancels them, so your order list shows only real orders.
Find all orders that have been in Pending payment for more than 7 days. Show me the order number, customer email, total, payment method, items and how long each has been waiting. Point out any customer who placed a paid order after the pending one, since they probably just tried again. Wait for my OK, then cancel only the orders I approve and add a private note to each that says it was cancelled for no payment.
Orders & fulfilment
asks first
Sends a packing list for every order that is waiting to ship, so your packers have what they need without logging in.
Find all orders in Processing status placed since [time or date]. Show me the order number, customer email and items for each one. Then email a packing list for each order to my packing list recipients. Show me the list first and wait for my OK before you send anything.
