Terms of Service

Last updated: 1 September 2026

These Terms of Service (the “Agreement”) set forth the terms and conditions that apply to your access and use of the internet website owned and operated by Rymera Web Co Pty Ltd (“StoreAgent”) and located at storeagent.ai and *.storeagent.ai (the “Site”) including all subsidiary webpages and access to any optimized version of the Site via a wireless device, and access and use of the services available thereon and through the StoreAgent plugin, including, without limitation, the StoreAgent WordPress and WooCommerce plugin, the AI chat widget, AI content generation and AI memory features, the hosted services these connect to, any interface by which StoreAgent tools are made available to third-party AI assistants, and any related documentation and support (together, the “Services”). This Agreement is legally binding between you, the person using this Site, and StoreAgent. Terms such as “we,” “our” and “us” refer to StoreAgent.

YOU ACCEPT AND AGREE TO THIS AGREEMENT AND CONSENT TO STOREAGENT’S PRIVACY POLICY LOCATED AT https://storeagent.ai/privacy-policy (THE “PRIVACY POLICY”), BY DOING ANY ONE OF THE FOLLOWING ITEMS: (1) VISITING THIS SITE; (2) MAKING A PURCHASE OR SUBMITTING CONTENT THROUGH THE SITE; (3) COMPLETING THE ONLINE APPLICATION PROCESS BY CLICKING A BOX INDICATING YOUR ACCEPTANCE; OR (4) BY EXECUTING A SUBSCRIPTION THAT REFERENCES THIS AGREEMENT. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions, in which case the terms “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this Agreement and may not use the services.

On our Site, we may provide short summaries of the terms and conditions in this Agreement. Any such summaries are provided only for your convenience, are not legally binding and do not modify this Agreement in any way.

StoreAgent may update or modify this Agreement or the Privacy Policy at any time and such updated versions will be posted on the Site. You are responsible for periodically checking the Agreement and Privacy Policy. Your continued use of the Site and/or the Services after this Agreement and/or Privacy Policy are updated shall be deemed acceptance of any such updated Agreement and/or Privacy Policy.

1. Ability to Enter into this Agreement

This Site and the Services are not designed for or directed at children 13 years of age or younger. In addition, in order to enter into this Agreement, you must be 18 years old or have otherwise reached the legal age of majority in your jurisdiction of residence or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in this Agreement, and to abide by and comply with this Agreement. It is your responsibility to ensure that you are legally eligible to enter into this Agreement under any laws applicable to you in your jurisdiction of residence or otherwise. If you accept this Agreement, you represent that you have the capacity to be bound by it.

You may not use the Services and may not accept this Agreement if (a) you are not of legal age to form a binding contract with StoreAgent, or (b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are a resident or from which you use the Services.

Before you continue, you should print or save a local copy of this Agreement for your records.

2. Your Profile Information and Account

In order to access certain Services, you may be required to provide information about yourself (such as API, identification or contact details) as part of the registration process for the Service or as part of your continued use of the Services. You may also have to create passwords or other forms of authentication. You agree to provide true, accurate, current and complete information about yourself, and you may not misrepresent your profile information. You agree and understand that you are responsible for maintaining the confidentiality of any such information or passwords. Accordingly, you agree that you will be solely responsible to StoreAgent for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify StoreAgent immediately.

Your right to access and use the Services is personal to you and is not transferable by you to any other person or entity. You agree not to disclose your password to any third party. You are solely responsible for all activities that occur under your Account or under your Profile Information. If you become aware of any unauthorized use of your Account or Profile Information, you are responsible for notifying StoreAgent immediately.

By providing us with your e-mail address, you agree to receive all required notices electronically to that e-mail address. It is your responsibility to update or change that e-mail address, as appropriate.

By providing us with your phone number, you agree to allow StoreAgent to contact you via that telephone number regarding all billing notices and/or inquiries (including, but not limited to: payment issues, billing discrepancies, declined/failed payments and/or expired payment methods). It is your responsibility to update or change that phone number, as appropriate.

SMS & Voicemail Messaging Terms

When you provide your mobile number, you agree to receive account and payment-related text messages and voicemail notifications from StoreAgent (operated by Rymera Web Co Pty Ltd) at the number provided, including messages sent using automated technology.

• Program: StoreAgent account & payment notifications.
• Message types: subscription, billing, and payment-related notifications (for example, when a renewal payment fails).
• Message frequency varies based on your account activity.
• Message and data rates may apply.
• To opt out: reply STOP to any message at any time. You may receive a final confirmation message.
• For help: reply HELP, or contact us at support “at” storeagent.ai.
• Mobile carriers are not liable for delayed or undelivered messages.
• Consent to receive these messages is not a condition of any purchase.

See our Privacy Policy for how we handle your information.

3. Fees

You shall pay all fees specified in any subscription to Services or use of the Site (“Subscription”). We will charge you a periodic fee based on the Subscription you choose. Such fees shall be billed in advance for each period and are non-refundable except as specifically mentioned in these Terms of Service. Except for refunds provided for cancellation of Subscriptions within the first fourteen (14) days (as described in the section below entitled Cancellation and Termination and in the StoreAgent Refund Policy), there will be no refunds or credits for partial months of service or for periods in which your Subscription remains active but you do not use the Services.

We reserve the right to modify our billing rates at any time upon thirty (30) days written notice by posting such fee changes to the Services or on the Site.

At our discretion, we may offer free, introductory or discounted pricing for use of the Services (a “Trial Program”). Once the terms of any Trial Program have expired, you agree that our normal billing rates shall apply. You agree to comply with any additional terms, restrictions or limitations (including limitations on the total amount of usage) we impose in connection with any Trial Program. You may not sign-up for multiple Accounts in order to receive additional benefits under any Trial Programs.

You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with your Subscription at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

All prices listed, fees, charges and refunds are issued in USD. We make no guarantees as to the exchange rate between any currencies, or that the exchange rate will remain unchanged during any period of time. The cost of Services may increase or decrease over a given period of time depending on the currency you choose to pay with and the specific exchange rate at that time. Refunds are likewise issued in USD and are subject to exchange rate volatility. There will be no additional refunds or credits issued in consideration of current or eventual exchange rates. You are responsible for any currency exchange taxes, fees, or other costs that may incur by making a purchase of our Services.

4. Intellectual Property Rights

All right, title, interest and ownership and intellectual property rights in and to the Site, StoreAgent trademarks and the templates provided via the Site, including but not limited to its “look and feel” (e.g., text, graphics, images, logos, buttons, icons and the placement and layout thereof), images, video, audio, data, content, software (including html-based computer programs) and other media, material or information, other than your Content, are and will remain the property of StoreAgent or its software or content suppliers. Any templates or derivatives of templates provided that you may build using the Site belong to StoreAgent. The Site is protected under Australia and international copyright, trademark and other laws and treaties.

Subject to the terms and conditions of this Agreement, StoreAgent grants to you, during the term of this Agreement, a non-transferable, non-sublicensable, non-exclusive, revocable, limited-purpose right to access and use the Services that are subject to a valid Subscription.

You acknowledge that any ideas, suggestions, concepts, processes or techniques which you provide to StoreAgent related to the Services, the Site or StoreAgent or its business (“Feedback”) shall become StoreAgent’s property without any compensation or other consideration payable to you by StoreAgent, and you do so of your own free will and volition. StoreAgent may or may not, in its sole discretion, use or incorporate the Feedback in whatever form or derivative StoreAgent may decide into the Site, its software, services, documentation, business or other products, or any future versions or derivatives of the foregoing. You hereby assign all rights on a worldwide basis in perpetuity to StoreAgent.

Your Data and Output. As between you and StoreAgent, you own all Store Data (as defined in our Privacy Policy) and all content generated for you by the Services from that Store Data, including product descriptions, tags, alt text, summaries and coupon copy (“Output”). StoreAgent claims no ownership of your Store Data or Output. You grant StoreAgent a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process Store Data and Output solely to the extent necessary to provide, maintain, secure and support the Services for you, and to comply with the law.

Usage Data. StoreAgent owns all aggregated and de-identified data about the operation and performance of the Services, including feature usage counts, error rates, latency and volume metrics (“Usage Data”). StoreAgent may use Usage Data to operate, analyse, secure and improve the Services, and for statistical reporting. Usage Data does not identify you, your customers or your store, and StoreAgent will not re-identify it or disclose it in a form that identifies you.

AI model training. StoreAgent does not use your Store Data or Output to train AI models, and contracts with its AI model providers on terms that prohibit them from doing so. This does not apply to any AI assistant you connect yourself under §6.3, which is governed by your agreement with that provider.

The following are registered trademarks, trademarks or service marks of Rymera Web Co Pty Ltd or its Affiliates: StoreAgent™. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Rymera Web Co Pty Ltd or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Rymera Web Co Pty Ltd or its Affiliates.

5. Confidential Information

You agree to safeguard, keep secret and not to disclose to any third party, any Confidential Information acquired, learned or provided from StoreAgent during the term of this Agreement or following the expiration or termination of this Agreement. “Confidential Information” means any information marked confidential or that ought reasonably to be considered confidential under the circumstances and includes, without limitation, any business plans, customer lists, operation procedures, trade secrets, design formulas and programming code, know-how and processes, computer programs and inventions, discoveries, and improvements of any kinds.

6. Plugin Licence and AI Features

6.1 Plugin Licence

StoreAgent’s WordPress plugins are licensed under the GNU general public license (https://www.gnu.org/licenses/gpl.html) version 2.0 or later.

6.2 AI-Generated Output

The Services use AI models to generate content, including product descriptions, tags, image alt text, review summaries, coupon copy and chat responses. AI models can produce content that is inaccurate, incomplete, misleading or unsuitable, or that resembles existing third-party content. StoreAgent does not warrant that Output is accurate, original, non-infringing, or fit for any particular purpose, and Output is not legal, financial, medical or professional advice.

You are responsible for reviewing all Output before you publish it, apply it to your store, or rely on it. This includes checking it for accuracy, for compliance with any law that applies to your products or your advertising, and for any third-party rights. You are solely responsible for content published on your store, whether or not it was generated by the Services.

The chat widget responds to your customers on your behalf. You are responsible for the responses it gives, for configuring it appropriately for your store, and for disclosing to your customers that they are interacting with an AI system where the law requires it.

6.3 Connected AI Assistants (Model Context Protocol)

The Services can make StoreAgent tools (“abilities”) available to a third-party AI assistant. You turn the feature on, authorise each connection by signing in on your own store, and choose the access level it receives. The following terms then apply.

(a) Your choice of assistant. You select and authorise the assistant. StoreAgent has no agreement with, and no control over, that provider. What that provider does with data it receives is governed by your agreement with it, not by this Agreement. You are responsible for reviewing its terms, including its data retention and model training practices.

(b) Data you disclose. Requests and results pass through StoreAgent’s service. StoreAgent records the connection, tool, outcome and time of each call, but not the content of a request or its result. Some abilities return chat transcripts, which may contain personal information about your customers. By connecting an assistant you disclose that information to the provider you chose, and you are responsible for having a lawful basis to do so and for reflecting it in your own privacy notice.

(c) Access and responsibility for actions. Each call runs on your store as the user who approved the connection, subject to that user’s permissions. You are responsible for choosing an appropriate access level, for approving connections only from accounts that should hold that access, for revoking a connection when it is no longer needed, and for any action taken through an ability you or your assistant authorise, including any change to or loss of store content. Abilities that change your store are labelled so a compliant assistant can ask you to confirm first, but that prompt is implemented by your assistant, not by StoreAgent, and StoreAgent cannot guarantee it will appear. Test on a staging site and keep current backups.

(d) Abilities from other software. You may expose abilities registered by other plugins, themes or WooCommerce itself. These are unavailable until you switch each one on. StoreAgent does not write, control, review or support them, gives no warranty in respect of them, and is not liable for what they do or the data they return — which may include order and customer records. Where an ability does not declare whether it changes your store, StoreAgent treats it as if it does.

(e) Untrusted content. Abilities can return content written by third parties, such as product reviews and customer messages. Text of that kind can be crafted to influence how an assistant behaves and cause it to attempt actions you did not intend. You acknowledge this risk and are responsible for reviewing any action an assistant proposes before approving it.

(f) Availability. StoreAgent may apply rate limits and may suspend or restrict access — for a connection, a store, or the whole service — where it reasonably considers this necessary to protect the security, integrity or availability of the Services. StoreAgent may change, restrict or discontinue this feature at any time. Access requires a connected StoreAgent account and is unavailable while your plan is lapsed or your usage allowance is spent. Your right to use it ends on termination of this Agreement.

6.4 Data Protection

Where you use the Services to process personal information about your customers or site visitors, you are the controller (or, in California, the business) in respect of that information and StoreAgent is your processor (or service provider). That processing is governed by StoreAgent’s Data Processing Addendum, available at https://storeagent.ai/dpa/, which is incorporated into and forms part of this Agreement. You are responsible for having a lawful basis for that processing, for providing any notice and obtaining any consent your own customers are entitled to, and for the accuracy and legality of the data you provide.

7. Disclaimer of Warranties

YOUR USE OF THE SITE AND ALL CONTENT FORMING PART OF OR RELATED TO THE SITE, INCLUDING ANY CONTENT YOU UPLOAD OR SUBMIT AND ANY THIRD PARTY SOFTWARE AND CONTENT, ARE AT YOUR SOLE RESPONSIBILITY AND RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. STOREAGENT EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND WITH RESPECT TO THE SITE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, PERFORMANCE, SYSTEM INTEGRATION, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT.

STOREAGENT DISCLAIMS ANY WARRANTY THAT THE SITE OR ANY CONTENT, INCLUDING WITHOUT LIMITATION ANY THIRD PARTY SOFTWARE AND CONTENT, WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU AGREE THAT, FROM TIME TO TIME, STOREAGENT MAY REMOVE THE SITE FOR INDEFINITE PERIODS OF TIME WITHOUT NOTICE TO YOU. YOUR ACCESS AND USE OF THE SITE MAY BE INTERRUPTED FROM TIME TO TIME FOR ANY OF SEVERAL REASONS, INCLUDING, WITHOUT LIMITATION, THE MALFUNCTION OF EQUIPMENT, PERIODIC UPDATING, MAINTENANCE OR REPAIR OF THE SITE OR OTHER ACTIONS THAT STOREAGENT, IN ITS SOLE DISCRETION, MAY ELECT TO TAKE. STOREAGENT MAKES NO GUARANTEE REGARDING: (A) THE SECURITY OF ANY INFORMATION PROVIDED BY YOU INCLUDING BUT NOT LIMITED TO YOUR API; OR (B) THE COMPATIBILITY OF YOUR SOFTWARE, HARDWARE OR CONTENT WITH THE SITE.

STOREAGENT IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OR FOR THE FAILINGS OF, ANY THIRD-PARTY PROVIDER OF ANY CONTENT, SERVICE, NETWORK, SOFTWARE OR HARDWARE, INCLUDING BUT NOT LIMITED TO, INTERNET SERVICE PROVIDERS, HOSTING SERVICES UTILIZED BY STOREAGENT, TELECOMMUNICATIONS PROVIDERS, CONTENT PROVIDED BY OTHER USERS, OR ANY SOFTWARE OR HARDWARE NOT PROVIDED BY STOREAGENT.

YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR CONTENT IS COMPATIBLE WITH THE SITE. STOREAGENT DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR ANY UNAUTHORIZED USE OF YOUR CONTENT BY THIRD PARTIES OR OTHER USERS OF THE SITE AND IS NOT RESPONSIBLE FOR PROTECTING YOUR CONTENT.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM STOREAGENT OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

THE SITE IS OFFERED AND CONTROLLED BY STOREAGENT FROM ITS FACILITIES IN AUSTRALIA, SINGAPORE AND THE UNITED STATES. STOREAGENT MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.

8. Support

Support for services and plugins sold and distributed by Rymera Web Co Pty Ltd is only available for those who have an active, paid support account.

Support, updates and access are granted for one month after the most recent transaction date.

Support for StoreAgent is provided as long as StoreAgent is actively in development. Should any one of the following occur, Rymera Web Co Pty Ltd will no longer be responsible for providing support for StoreAgent:

1. StoreAgent is no longer actively developed as a viable product under Rymera Web Co Pty Ltd.
2. StoreAgent or the parent company is purchased or bought out by another company.
3. WordPress is no longer actively developed.
4. WooCommerce is no longer actively developed.

While we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can or will be answered to the extent that the inquirer is completely satisfied.

9. Account Holders

Only an account holder is permitted to request support or access support resources. If any attempt is made by another party other than the account holder to access support in a manner not specified, we reserve the right to suspend the account indefinitely without notice or consent.

Re-posting content from any portion of this site, including support forum and documentation materials, is strictly prohibited. If any attempt is made to re-post content in a manner specified above, we reserve the right to suspend indefinitely the account without notice or consent.

Sharing or Reselling your account is not allowed. If we discover a violation of this rule, we reserve the right to immediately suspend the account without notice, indefinitely.

10. Fair Use Policy

Our fair use policy is designed to protect our customers and ensure that everyone can benefit from our products under reasonable and fair usage conditions. It is intended to prevent the abuse of our licensing system and ensure that our products are used for their intended purposes.

10.1 Prohibited Behavior

The following actions constitute abuse of our licensing system and are strictly prohibited under this Fair Use Policy:

• Sharing account details with unauthorized parties.
• Modifying, reverse engineering, or nullifying the software to bypass account restrictions.
• Selling, leasing, or distributing the software without permission.
• Attempting to deactivate or manipulate account checks and verifications.

10.2 Consequences of Violating the Fair Use Policy

Any customer found violating this Fair Use Policy may face the following consequences:

• Immediate suspension or termination of their account without refund.
• Permanent revocation of access to our products and services.
• Legal action to recover damages resulting from misuse or unauthorized distribution.
• Reporting to relevant authorities in cases of theft or fraud.

10.3 Monitoring & Enforcement

StoreAgent reserves the right to monitor account usage to ensure compliance with this Fair Use Policy. In case of any suspected abuse, we may take action, including but not limited to, contacting the customer to verify usage, suspending services, or pursuing legal action.

We track usage data to help improve StoreAgent and better understand how our platform is being used. Specifically, we collect information about which tools are accessed, how frequently they’re used, and general patterns of interaction. This helps us identify popular tools, optimize performance, and guide future development.

No personally identifiable information or private store data is collected through this usage tracking. The data is used in aggregate and solely for internal analytics and product improvement purposes. Usage tracking is separate from the Store Data that the Services process to deliver the features you have enabled. That processing is described in our Privacy Policy and, where it involves your customers’ personal information, in our Data Processing Addendum.

By using StoreAgent, you consent to this form of usage tracking.

11. Inactive Account

If your account becomes inactive and is otherwise no longer valid, (a) StoreAgent will no longer be obligated to provide you the Services, (b) your account will no longer be accessible by you to download plugin files, (c) you will immediately stop using Services, and (d) all services and other rights granted to you under the Agreement will immediately cease. StoreAgent will not be liable to you or any third party for termination of this Agreement or any termination or suspension of your use of the Services.

YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR ACCOUNT BECOMING INACTIVE. THIS CONTENT CANNOT BE RECOVERED ONCE DELETED. IF YOUR ACCOUNT IS NOT ACTIVE, STOREAGENT WILL NOT STORE CONTENT ON YOUR BEHALF.

12. Limitation of Liability / Exclusion of Consequential and Related Damages

NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.

IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN STOREAGENT AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT STOREAGENT WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

StoreAgent reserves the right to modify, suspend or discontinue the Site and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. StoreAgent shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.

13. Indemnity

You agree to indemnify, defend, and hold harmless StoreAgent, and its parent company, subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys’ fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. StoreAgent reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify StoreAgent and you agree to cooperate with StoreAgent’s defense of these claims. You agree not to settle any matter without the prior written consent of StoreAgent. StoreAgent will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

14. Automatic Renewal

Unless you notify Rymera Web Co Pty Ltd (StoreAgent) before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew and you authorize us to collect the monthly subscription for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the My Account and Billing section of your dashboard.

14.1 Grandfathered Pricing

In the event that a subscription is canceled, or a renewal payment fails, and the previously applicable renewal price is lower than the current listed price, the lower, “grandfathered” pricing will no longer be available. Upon renewing a subscription after cancellation or account expiration, the current listed price at the time of renewal will apply. Prior or grandfathered pricing cannot be reinstated for subsequent renewals.

15. Cancellation and Termination

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing/subscription section menu. If you are unable to find this option within the billing/subscription section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process.

Upon cancellation of your Service, StoreAgent is under no obligation to maintain or store your account information or Content, and you should export anything you wish to keep before cancelling. StoreAgent will delete or de-identify Store Data in accordance with the retention periods set out in our Privacy Policy and, where the Data Processing Addendum applies, in accordance with that Addendum. StoreAgent may retain information where it is required to do so by law, or where it is reasonably necessary to resolve disputes, enforce this Agreement, or meet its tax and accounting obligations.

On termination, any access you have granted to a third-party AI assistant under §6.3 also ends, and connections authorised under it will cease to function.

StoreAgent reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, StoreAgent may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. StoreAgent also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas, where we are required or reasonably consider it necessary to do so. StoreAgent reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.

16. Refund Policy

StoreAgent offers a 14-day refund policy. Refunds are only permitted strictly within the first 14 days from the transaction date. To request a refund, please contact us via our premium support within 14 days from the transaction date.

While some refunds may be instant, refund credit can take up to 5–10 business days to show up in your credit card statement.

If we do not receive a refund request within the specified timeframe of 14 days, or if your credit card is subsequently charged, no refund will be issued.

All prices listed, fees, charges and refunds are issued in USD. We make no guarantees as to the exchange rate between any currencies, or that the exchange rate will remain unchanged during any period of time. Refunds are likewise issued in USD and are subject to exchange rate volatility. There will be no additional refunds or credits issued in consideration of current or eventual exchange rates. You are responsible for any currency exchange taxes, fees, or other costs that may incur by making a purchase of our Services.

16.1 Refund Policy Abuse (Frequent Refunders)

In order to prevent abuse of our refund policy, we reserve the right to refuse refunds to customers who have a history of requesting refunds. We will consider the following factors when making a decision on whether or not to issue a refund:

• The number of refunds that the customer has requested in the past year.
• The reason for the refund.
• The customer’s history of payment.

If we determine that a customer is abusing our refund policy, we will not issue a refund for that customer’s current request. We may also take further action, such as suspending or terminating the customer’s account.

We appreciate your understanding of this policy. We want to ensure that our refund policy is fair to all customers and that it is not abused.

16.2 Refunds Following Re-Purchase

Where a customer purchases a new subscription to the same or equivalent product while an existing subscription remains active or within the 14-day refund eligibility window of a prior subscription, any refund on the prior subscription will be limited to the difference between the amount already paid on the prior subscription and the amount paid for the new subscription, if any. No refund will be issued where the new subscription was purchased at a lower price than the prior subscription, unless the customer is otherwise eligible for a refund under Section 16 and the new subscription is cancelled simultaneously.

StoreAgent reserves the right to assess refund eligibility on a case-by-case basis where a re-purchase appears intended to exploit introductory or promotional pricing, and may decline to issue a refund in full or in part where such intent is reasonably apparent.

17. Discount Policy

On occasion, StoreAgent may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that they are only applied for the first term of the subscription selected. Discount codes do not perpetuate the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

17.1 Introductory Pricing – New Customers Only

Introductory, promotional, and sale pricing is available exclusively to new customers who have not previously held a subscription to the applicable product. A “new customer” is defined as a person or entity that has not purchased or subscribed to the same product within the preceding 24 months.

Customers who cancel an existing subscription and subsequently re-subscribe are not eligible for introductory or promotional pricing and will be charged the current listed price at the time of re-subscription. StoreAgent reserves the right to determine eligibility for promotional pricing at its sole discretion, and to decline or reverse any transaction where introductory pricing has been obtained in violation of this policy.

18. Agreement to Governing Law and Jurisdiction

If there is any dispute between you and StoreAgent about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the state of Queensland in Australia, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts in Brisbane, Queensland, Australia, with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that StoreAgent may seek and obtain injunctive relief in any jurisdiction.

19. Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

20. Legal Remedies

You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if StoreAgent does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which StoreAgent has the benefit of under any applicable law), this will not be taken to be a formal waiver of StoreAgent’s rights and that those rights or remedies will still be available to StoreAgent.

21. Surviving Provisions

The sections of “Intellectual Property Rights”, “Confidential Information”, “Plugin Licence and AI Features”, “Data Protection”, “Disclaimer of Warranties”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity”, “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.

22. Manner of Giving Notice

Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.