Want to know what counts toward your StoreAgent plan, and how much you have left? StoreAgent measures usage in three categories: AI Tasks, AI Memory, and AI Chat replies.
This article explains how each one is counted, where to check your usage, and when your usage resets.
AI tasks
What it is: AI Tasks are any non-chat AI action that StoreAgent tools perform.
Examples include: Generating a product description, creating review summaries, producing product tags, image alt tag generation, AI coupon creation, AI review approvals, or running automations and bulk runs.
How it’s measured: Each time a tool runs, it uses one AI Task. Image alt tag generation is the exception: it uses one AI Task for each image it processes.
If you connect ChatGPT or Claude with MCP, each ability your assistant runs uses one AI Task. Get usage summary and Get plan info are free. See How to connect ChatGPT or Claude to your store with MCP.
AI memory
What it is: Items stored in AI Memory that StoreAgent can use for context in chat conversations and other AI tasks.
Examples include: One product, post, page, or custom post type object equals one memory slot.
How it’s measured: Each product stored takes one AI memory slot. If you edit a product or post, it doesn’t use a new slot. Instead, StoreAgent updates that item in memory. StoreAgent sends the update in the background a few minutes after you save, so it doesn’t slow down your store.
AI chat replies
What it is: Replies in conversations that your customers have with the AI Chat Bot.
Examples include: Answering a customer’s product question.
How it’s measured: Only the AI’s replies are counted. Each AI response in the chat deducts one Chat Reply from your usage. Customer messages don’t count toward your total.
How to check your usage
You can check your usage at any time in three places:
- My Account > Plan Details in your StoreAgent account
- The Connection tab under StoreAgent > Settings in your WordPress Dashboard
- The header of any StoreAgent page in your WordPress Dashboard
The Connection tab shows your plan card. It lists your plan Status, the Account email, and the date your plan was Created.
Below that, the Plan Limits & Usage table shows each resource:
- AI Actions: the number of AI Tasks you’ve run.
- Vector Items: how many items you’ve stored in AI Memory.
- Chat Messages: the number of AI Chat replies used.
For each resource, you’ll see how much you’ve Used, your Limit, what’s Remaining, and your Usage percentage.
When your plan renews and your usage resets
The plan card also shows when your plan renews. What you see depends on your plan type.
Monthly plans show a Next Renewal row with the renewal date and a countdown.
Annual plans show two rows instead:
- Renews: the date your plan renews, followed by (billed yearly). A plan billed every few years shows the interval instead, for example (billed every 2 years).
- Usage resets: the date your usage resets, with a countdown.
If the reset date has passed but the reset hasn’t run yet, you’ll see (reset pending) next to the date. If no reset date is stored for your plan yet, the Usage resets row is hidden.
Lite plans show a Plan type row instead. It tells you the allocation is lifetime and your usage doesn’t reset.
FAQ
Do unused AI Tasks or Chat Replies roll over?
No. Unused usage doesn’t carry over. On a monthly plan, your usage resets when your plan renews. On an annual plan, it resets on the date in the Usage resets row of the Connection tab.
What happens if I run out of AI Tasks?
When you start an AI Task with none left, StoreAgent shows an AI tasks limit reached message instead of running it. From there, you can click View your plan usage to check your numbers, or Upgrade Now to continue right away. Otherwise, you can run AI Tasks again after your usage resets.
Does Lite plan usage reset?
No. Lite plan usage is one-time and does not reset. Upgrade to access monthly credits.
Can I upgrade or downgrade my plan anytime?
Yes. You can change your plan anytime directly from your account settings.
How do I free up AI Memory slots?
You can free up AI Memory items in three ways:
- Permanently delete the item in WordPress: When you permanently delete products, posts, pages or custom post types that are syncing from your store to AI Memory, their stored AI Memory item is also removed. The removal happens on permanent deletion, so empty the item from the Trash too.
- Disable AI Memory for that item: Go to the Products page in your WordPress Dashboard and toggle off AI Memory for the products, posts, pages, or custom post types you no longer want tracked. This frees up slots in AI Memory when it syncs.
- Disable post types in settings: Go to StoreAgent > Settings, open the AI Chat tab, then the Post Types tab. From here you can disable entire post types, or search and add items to the exclusion list for each post type.
In all three cases, StoreAgent removes the items from AI Memory within a few minutes. The Vector Items count on the Connection tab can take up to a day to update. To see the new count right away, click Re-fetch account connection data on the Connection tab.
Need help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
