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If you’re looking at Tidio pricing for WooCommerce, you probably noticed plans starting at $29 per month. That looks reasonable for a live chat and chatbot solution. But when you dig into what WooCommerce store owners actually need, the numbers shift quickly.
Tidio’s AI chatbot, Lyro, is a separate cost on top of your plan. Conversations are capped. Overages add up. And the total monthly bill at realistic volumes often looks nothing like the headline price on the pricing page.
This guide breaks down what Tidio pricing for WooCommerce actually looks like at different conversation volumes, what Lyro AI adds to the bill, and how Tidio pricing for WooCommerce compares to a flat-rate WooCommerce-native alternative.
Table Of Contents
- Tidio’s Pricing Tiers Explained
- The Lyro AI Add-On: What It Costs And What You Get
- Total Cost Of Ownership: What WooCommerce Stores Actually Pay
- StoreAgent: A Simpler Alternative For WooCommerce AI Chat
- FAQ: Tidio Pricing For WooCommerce
- Try Flat-Rate WooCommerce AI Chat
Tidio’s Pricing Tiers Explained
Tidio offers four main plans, each with different conversation limits and feature sets. Here’s what each tier includes as of early 2026.
Free plan: what you actually get
Tidio’s free plan gives you 50 live chat conversations per month with basic canned responses and a chat widget. When I tested the free plan on a WooCommerce store, the widget installed quickly and the live chat worked as expected. However, there’s no AI chatbot at this tier. You’re handling every conversation manually, which defeats the purpose if you’re looking for automation.
Starter plan ($29/mo): the base upgrade
The Starter plan bumps you to 100 conversations per month and adds basic automation flows. Lyro AI is not included at this level. You can purchase it as a separate add-on, but you’re already paying $29 before any AI features enter the picture.
Growth plan ($59/mo): where AI conversations start
The Growth plan includes basic Lyro access and up to 2,000 conversations per month (a mix of live chat and automated). This is where most WooCommerce store owners land when they want AI chat. However, the Lyro conversation allocation within this plan is limited, and additional AI conversations cost extra.
Plus plan ($749/mo): enterprise features
Tidio Plus is designed for larger teams and includes custom conversation quotas, expanded automation, and premium support. At $749 per month, it’s priced for businesses with high-volume support operations.
Here’s a summary of each tier:
| Plan | Monthly Price | Lyro AI Included | Conversation Limit | Key WooCommerce Features |
|---|---|---|---|---|
| Free | $0 | No | 50 live chat | Basic widget, canned responses |
| Starter | $29/mo | No (add-on) | 100 conversations | Live chat, basic automation |
| Growth | $59/mo | Basic Lyro included | Up to 2,000 conversations | Advanced automation, analytics |
| Plus | $749/mo | Full Lyro included | Custom | Dedicated support, custom branding |
The Lyro AI Add-On: What It Costs And What You Get
Lyro is Tidio’s AI chatbot that can answer customer questions automatically. It’s one of the main reasons WooCommerce store owners consider Tidio pricing for WooCommerce in the first place.
Lyro conversation pricing
Lyro starts at approximately $39 per month for 50 AI conversations. Higher volumes scale from there: 200 conversations runs around $79 per month, and 500 conversations can reach $140 or more per month. Each Lyro “conversation” counts as one customer interaction, so a busy store burns through the allocation fast.
On top of the Lyro add-on, Tidio also offers a Flows add-on (starting at $29/mo) for automation sequences. If you want both Lyro and Flows alongside a Growth plan, your monthly bill climbs well past $100.
Lyro capabilities and limitations on WooCommerce
Lyro trains on your FAQ content and knowledge base articles, not your WooCommerce product database directly. It handles general questions well, like “What’s your return policy?” or “Do you ship internationally?”
When I tested it with product-specific questions, like asking about a particular product’s size options or stock availability, the responses were less reliable unless I had manually added that information to the knowledge base.
What We’ve Seen: Lyro works well for FAQ-style questions, but it struggles with product-specific queries that require WooCommerce catalog knowledge. Because Lyro trains on uploaded content rather than reading your product database directly, it can’t reliably answer questions like “Is this available in blue?” or “What’s the price for 10 units?” without significant manual knowledge base setup.
Total Cost Of Ownership: What WooCommerce Stores Actually Pay
This is where the math on Tidio pricing for WooCommerce gets revealing. Here’s what Tidio actually costs at realistic conversation volumes, compared to StoreAgent pricing.
Here’s what this looks like in practice (estimated data based on published plan pricing):
| Monthly AI Conversations | Tidio (Growth Plan + Lyro Add-On) | StoreAgent | Monthly Savings with StoreAgent |
|---|---|---|---|
| 50 (trial month) | $59 + $39 = ~$98/mo | Free (Lite plan, 50 replies one-time) | ~$98 first month |
| 200 | $59 + $79 = ~$138/mo | $19/mo (Growth) | ~$119/mo |
| 500 | $59 + $140 = ~$199/mo | $49/mo (Pro) | ~$150/mo |
During testing, the cost surprise came from how quickly Lyro conversations add up. A store with 20 to 30 daily visitors asking questions can hit 500 monthly conversations within weeks. On Tidio, that pushes you into higher Lyro tiers. With StoreAgent, the pricing stays flat within your plan.
According to Juniper Research, chatbots are expected to drive over $112 billion in retail sales by 2026, which means conversation volumes will only increase for WooCommerce stores as customers grow more comfortable with AI chat.
See StoreAgent’s straightforward pricing for flat rates, no conversation caps, and no add-on surprises.
StoreAgent: A Simpler Alternative For WooCommerce AI Chat
StoreAgent is a WooCommerce-native AI chatbot that takes a fundamentally different approach to pricing and product knowledge than Tidio.
There’s no separate AI add-on. Every StoreAgent plan includes AI chat. The free Lite plan gives you 50 AI chat replies to get started with no credit card required. The Growth plan ($19/mo) and Pro plan ($49/mo) provide monthly allocations of 500 and 5,000 AI chat replies, and there’s a Business plan ($249/mo, 50,000 replies/mo) for higher-volume stores. No per-conversation overages. No hidden add-on fees.
The other key difference is how StoreAgent handles product questions. Instead of training on uploaded FAQ documents, StoreAgent ingests your WooCommerce product catalog into its AI memory, including product names, descriptions, prices, categories, attributes, and variations. When a customer asks “Do you have this in blue?” or “What’s the price for a 10-pack?”, the bot answers from your actual product data, not a hand-built FAQ.
That said, Tidio does have real strengths. It supports multi-channel communication (email, Instagram, Messenger), has a more established brand presence, and its live chat features are polished and well-tested. If your priority is a multi-channel helpdesk with live chat operators, Tidio is a solid choice.
For a detailed head-to-head breakdown, see our full StoreAgent vs Tidio comparison.
If you’re a WooCommerce store looking specifically for AI-powered chat that understands your products, StoreAgent’s AI chatbot for customer support is purpose-built for that use case.
Try Flat-Rate WooCommerce AI Chat
Tidio is a capable live chat platform with a strong reputation. However, Tidio pricing for WooCommerce scales in ways that aren’t obvious from the pricing page. Between the base plan, the Lyro add-on, and optional Flows automation, WooCommerce store owners often end up paying two to three times the headline price.
Here’s what to take away:
- Tidio’s Pricing Tiers Explained: Four plans from free to $749/mo, but AI isn’t included at every level
- The Lyro AI Add-On: Starts at ~$39/mo on top of your plan, with conversation caps
- Total Cost of Ownership: At 200 monthly conversations, Tidio with Lyro costs roughly $138/mo vs. $19/mo on StoreAgent
- StoreAgent as an alternative: Flat-rate pricing across Lite, Growth, Pro, and Business; WooCommerce-native product knowledge; AI chat included at every tier
If you want AI chat that learns your WooCommerce catalog and doesn’t charge extra for the AI part, try StoreAgent free and compare the experience for yourself. See also our Gorgias pricing breakdown for WooCommerce if you’re evaluating multiple options.
FAQ: Tidio Pricing For WooCommerce
Is Tidio’s free plan enough for a WooCommerce store?
Tidio’s free plan offers 50 live chat conversations per month with no AI chatbot. For a small store with minimal support volume, it works as a basic live chat tool. But if you need automated responses or AI chat, you’ll need to upgrade. StoreAgent’s free Lite plan includes 50 AI chat replies as a one-time allocation, giving you a way to try AI-powered automation before committing to a paid plan.
How much does Lyro AI cost on top of a Tidio plan?
Lyro starts at approximately $39 per month for 50 AI conversations and scales up from there. Combined with a Growth plan ($59/mo), your minimum monthly cost for Tidio with AI is around $98 per month.
Does Tidio’s AI chatbot understand WooCommerce products?
Lyro trains on knowledge base content you upload, not your WooCommerce product database. It handles general FAQ questions well but needs manual setup to answer product-specific queries about pricing, variations, and stock.
Can I switch from Tidio to StoreAgent without losing chat history?
Chat history from Tidio does not transfer directly to StoreAgent. However, StoreAgent begins learning from your WooCommerce catalog immediately after installation, so your new chatbot is ready to answer product questions without manually rebuilding a knowledge base.
What’s the cheapest way to get AI chat on WooCommerce?
StoreAgent’s free Lite plan includes 50 AI chat replies as a one-time allocation, letting you trial AI chat at no cost. For ongoing volume, StoreAgent’s Growth plan at $19 per month includes 500 AI chat replies, significantly more than Tidio’s entry-level Lyro add-on at $39 per month on top of a paid Tidio plan.
