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You’re comparing customer support tools for your WooCommerce store. Gorgias looks great on the surface: a professional interface, strong reviews, and thousands of stores using it. Then you check the pricing page and see plans starting at $10 per month.
What the pricing page doesn’t make obvious is that $10 gets you 50 tickets. If your store handles 500 or more support interactions each month, you’re looking at a very different number. And the AI Agent feature that could reduce your ticket volume? It doesn’t work on WooCommerce.
This guide walks through Gorgias pricing for WooCommerce at realistic ticket volumes, explains the AI Agent limitation that most store owners don’t discover until after signing up, and shows you a WooCommerce-native alternative.
On This page
- Gorgias pricing for WooCommerce: what each plan includes
- The per-ticket cost trap: what WooCommerce stores actually pay
- Gorgias AI Agent: the WooCommerce limitation nobody talks about
- StoreAgent: WooCommerce-native AI that deflects tickets differently
- FAQ: Gorgias pricing for WooCommerce
- Choose WooCommerce-native AI support
Gorgias Pricing For WooCommerce: What Each Plan Includes
Gorgias uses a per-ticket pricing model. Each plan includes a set number of tickets per month, and you pay overage fees for every ticket beyond that cap. That structure shapes everything that follows, so it’s worth understanding before you pick a tier.
Starter ($10/mo for 50 tickets)
The Starter plan covers 50 tickets per month with basic helpdesk features. Overage tickets cost $0.40 each. At this tier, you get email and social media channel support, but no AI Agent access. For a WooCommerce store that receives even a handful of daily inquiries, 50 tickets can run out within the first two weeks.
Basic ($60/mo for 300 tickets)
The Basic plan is where most small WooCommerce stores start. You get 300 tickets per month, omnichannel support, and limited automation capabilities. Overages are billed at $0.40 per ticket (effectively $40 per 100 extra tickets). When I reviewed the pricing page, this overage structure wasn’t immediately visible. You have to dig into the plan details to find the per-ticket rates.
Pro ($360/mo for 2,000 tickets)
The Pro plan includes 2,000 tickets and adds advanced analytics, custom rules, and integration options. Overage rates drop slightly to $0.36 per ticket. However, the AI Agent feature at this level is only available for Shopify stores.
Advanced ($900/mo for 5,000 tickets)
The Advanced plan covers 5,000 tickets per month with premium support and custom onboarding. Like Pro, the AI Agent works with Shopify but not with WooCommerce. At $900 per month, this is a significant commitment for any WooCommerce business.
| Plan | Monthly Price | Tickets Included | Overage Rate | AI Agent Available |
|---|---|---|---|---|
| Starter | $10/mo | 50 tickets | $0.40/ticket | No |
| Basic | $60/mo | 300 tickets | $0.40/ticket | No |
| Pro | $360/mo | 2,000 tickets | $0.36/ticket | Yes (Shopify only) |
| Advanced | $900/mo | 5,000 tickets | $0.36/ticket | Yes (Shopify only) |
The Per-Ticket Cost Trap: What WooCommerce Stores Actually Pay
Per-ticket pricing sounds fair in theory. You pay for what you use. In practice, it creates unpredictable monthly bills that scale aggressively as your store grows, which is the part of Gorgias pricing for WooCommerce that catches most store owners off guard.
Here’s what this looks like in practice (estimated data based on published plan pricing):
| Monthly Tickets | Best-Fit Plan | Base Cost | Overages | Total Monthly Cost |
|---|---|---|---|---|
| 100 | Basic ($60) | $60 | $0 (under cap) | $60 |
| 300 | Basic ($60) | $60 | $0 (at cap) | $60 |
| 500 | Basic ($60) | $60 | 200 x $0.40 = $80 | $140 |
| 1,000 | Pro ($360) | $360 | $0 (under cap) | $360 |
| 2,500 | Pro ($360) | $360 | 500 x $0.36 = $180 | $540 |
At 500 monthly tickets, you’re paying $140 per month on the Basic plan. Jump to 1,000 tickets and the most cost-effective option is Pro at $360 per month. If your store is growing, each new customer brings more potential support tickets, and your Gorgias bill grows with them.
What We’ve Seen: WooCommerce stores often underestimate their ticket volume when signing up for Gorgias. Pre-sale product questions, order status checks, shipping inquiries, and return requests all count as individual tickets. A store with 200 orders per month can easily generate 400 to 600 support tickets when you include pre-sale inquiries. The overage charges in month two are a common surprise.
According to Salesforce’s State of Service Report (2024), 79% of service leaders say investment in AI agents is essential to meet business demands. The problem for WooCommerce store owners is that Gorgias’s AI Agent, the feature designed to reduce ticket volume, isn’t available to them.
Gorgias AI Agent: The WooCommerce Limitation Nobody Talks About
Gorgias’s AI Agent can automatically resolve customer inquiries, which should be the feature that justifies the per-ticket pricing. If AI handles 30% to 50% of tickets, your effective cost per ticket drops significantly.
The problem: according to Gorgias’s own documentation, AI Agent is not supported on WooCommerce stores. It requires a Shopify store connected to Gorgias. This means WooCommerce store owners pay the same per-ticket rates but can’t use the one feature that would bring those costs down.
When I investigated this limitation, it wasn’t prominently displayed on the main pricing page. The AI Agent section of the Gorgias website focuses on Shopify use cases and success stories. You have to check the platform requirements documentation to discover that WooCommerce isn’t supported.
The limitation extends beyond just the AI Agent. According to reports from WooCommerce users, agents can view order details in the Gorgias sidebar but can’t modify orders (cancellations, refunds, address changes) without leaving Gorgias and logging into WooCommerce separately. Automation rules also can’t use WooCommerce-specific data like customer lifetime value or order status to trigger actions.
This is the part of Gorgias pricing for WooCommerce that doesn’t show up on the pricing page: you’re paying per-ticket rates that are designed to work alongside AI deflection, but the AI deflection doesn’t work on your platform.
StoreAgent: WooCommerce-Native AI That Deflects Tickets Differently
StoreAgent takes a different approach to reducing support load. Instead of triaging tickets after they’re created, StoreAgent’s AI chatbot for customer support answers questions before they become tickets.
StoreAgent’s AI chatbot works natively on WooCommerce with no platform limitations. It reads your product catalog directly, so when a customer asks about product availability, sizing, or pricing, the chatbot gives an accurate answer from your live data. No ticket created. No overage charge.
The pricing model is fundamentally different from Gorgias pricing for WooCommerce. StoreAgent uses flat monthly plans: a free Lite plan with 50 AI chat replies and 25 AI tasks to get you started (one-time allowance, not monthly), Growth at $19 per month, and Pro at $49 per month. There are no per-ticket charges, no overages, and no AI add-ons.
| Feature | Gorgias | StoreAgent |
|---|---|---|
| Pricing Model | Per ticket | Flat monthly |
| Starting Price | $10/mo (50 tickets) | Free Lite (50 AI chat replies, one-time) |
| AI Agent on WooCommerce | Not supported | Full support, native integration |
| Product Catalog Knowledge | Via ticket context only | Reads WooCommerce catalog directly |
| Content Generation | No | Yes (product & category descriptions, short descriptions, tags, review summaries, alt tags) |
| Setup on WooCommerce | Plugin + external account | WordPress plugin + free StoreAgent account |
| Best For | Multi-channel helpdesk (Shopify focus) | WooCommerce AI chatbot + content |
Gorgias remains a strong multi-channel helpdesk, particularly for Shopify stores where its AI Agent and deep integrations shine. For WooCommerce stores, however, the value proposition is weaker because the AI features that make Gorgias most powerful simply aren’t available.
For more on how AI chatbots can reduce your support workload, see our guide on chatbot best practices for WooCommerce.
Choose WooCommerce-Native AI Support
Gorgias built its reputation as a best-in-class ecommerce helpdesk, and that reputation is well-earned for Shopify stores. For WooCommerce store owners, the calculation is different. Per-ticket pricing without AI ticket deflection means your costs grow with every customer you gain.
Here’s what to take away about Gorgias pricing for WooCommerce:
- Gorgias Pricing Tiers: Plans from $10 to $900/mo, all with per-ticket billing and overage charges
- The Per-Ticket Cost Trap: 500 monthly tickets costs $140/mo, and it scales from there
- The WooCommerce AI Gap: AI Agent doesn’t support WooCommerce, so you can’t automate ticket resolution
- StoreAgent as an Alternative: Flat-rate pricing, native WooCommerce AI, free Lite plan available
If you want AI-powered customer support that actually works on WooCommerce, try StoreAgent free and see what WooCommerce-native AI support looks like. For another competitor pricing analysis, see our Tidio pricing breakdown for WooCommerce.
FAQ: Gorgias Pricing For WooCommerce
Does Gorgias work well with WooCommerce?
Gorgias connects to WooCommerce for basic helpdesk features: you can view customer profiles, order history, and respond to tickets. However, agents can’t modify WooCommerce orders from within Gorgias, and automation rules can’t trigger based on WooCommerce-specific data. The integration works, but it’s less capable than the Shopify integration.
Does Gorgias AI Agent support WooCommerce stores?
No. As of April 2026, Gorgias AI Agent requires a Shopify store. WooCommerce stores connected to Gorgias don’t have access to AI Agent automation. This means you can’t use AI to auto-resolve tickets or reduce your per-ticket costs.
How much does Gorgias cost for a store with 500 support tickets per month?
On the Basic plan ($60/mo for 300 tickets), 500 tickets would cost $60 base plus 200 overage tickets at $0.40 each, totaling $140 per month. On the Pro plan ($360/mo for 2,000 tickets), you’d pay $360 flat with no overages at that volume.
Is Gorgias worth it for a small WooCommerce store?
For a small WooCommerce store, Gorgias pricing for WooCommerce can work if your ticket volume stays under 300 per month. The challenge comes as you grow, since your costs scale linearly with ticket volume and you can’t use AI to reduce that volume on WooCommerce.
What’s the cheapest alternative to Gorgias for WooCommerce support?
StoreAgent’s free Lite plan includes 50 AI chat replies as a one-time allowance to test the chatbot, and the Growth plan at $19 per month offers significantly more capacity than Gorgias’s Starter plan at $10 per month for 50 tickets. StoreAgent also includes AI capabilities on WooCommerce that Gorgias doesn’t offer at any price point.
