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StoreAgent
Ability from StoreAgent

List shopper chats

Lists recent conversations shoppers had with your chat assistant, by date.

storeagent/list-chat-conversations read only All StoreAgent recipes
RECIPES THAT USE THIS ABILITY 3 recipes, most copied first Browse all recipes
Reporting & insights read only

See What Shoppers Asked Your Chat Assistant This Week

Reads every shopper chat from the last 7 days and tells you what people keep asking, and where the assistant came up short.
Read all the conversations shoppers had with our StoreAgent chat assistant in the last 7 days. Group the questions into themes, like sizing, shipping, stock or product comparisons, and tell me how many chats fall in each. List the questions the assistant could not answer well or answered vaguely, with a short quote from each chat. For any product mentioned more than twice, look it up and tell me its price and stock status. End with the 3 changes that would help shoppers most.
StoreAgent WooCommerce ~45 min
Customers asks first

Set Which Chat Topics Go Straight to a Human

Checks real shopper chats for refund, billing and order problems, then sets the assistant to hand those chats to your team.
Read our shopper chats from the last 30 days and find the ones about refunds, billing, cancellations or problems with an order. Tell me how many of each you found and show a short example of each. Then propose escalation settings for the chat assistant: which of those topics should go straight to a human, a short line of extra guidance for anything else sensitive you saw, and the email address that should get escalated chats. Show me the settings first and wait for my OK before you save them.
StoreAgent ~30 min
Orders & fulfilment asks first

Turn Order Problems From Chats Into Order Notes

Finds shoppers who told the chat assistant about a problem with an order, and logs it on that order so your team sees it.
Look through the chat assistant conversations from the last 14 days for shoppers who mention a problem with an existing order, like a late parcel, a wrong item or a damaged item. Where the chat gives an order number or an email address, find the matching order. Show me a table with the order number, status, what the shopper said and when. Then add a private note to each order with a one-line summary of the chat. Show me the notes first and wait for my OK. Do not send anything to the customer.
StoreAgent WooCommerce ~25 min

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