Customers
asks first
Finds shoppers who asked your chat assistant to order or pay another way, and sends them a Payplug link.
Look at my StoreAgent chat conversations from the last 14 days. Find the shoppers who asked to place a bulk or custom order, to pay by link, or to order without the checkout. For each one, read the conversation and tell me what they want and their email if they gave it. Check my WooCommerce orders for a customer account with that email. Show me the list and ask me which ones to send a payment link for. For each one I confirm, create a Payplug payment link and give me the link with a short reply I can send.
Reporting & insights
read only
Reads every shopper chat from the last 7 days and tells you what people keep asking, and where the assistant came up short.
Read all the conversations shoppers had with our StoreAgent chat assistant in the last 7 days. Group the questions into themes, like sizing, shipping, stock or product comparisons, and tell me how many chats fall in each. List the questions the assistant could not answer well or answered vaguely, with a short quote from each chat. For any product mentioned more than twice, look it up and tell me its price and stock status. End with the 3 changes that would help shoppers most.
Customers
asks first
Checks real shopper chats for refund, billing and order problems, then sets the assistant to hand those chats to your team.
Read our shopper chats from the last 30 days and find the ones about refunds, billing, cancellations or problems with an order. Tell me how many of each you found and show a short example of each. Then propose escalation settings for the chat assistant: which of those topics should go straight to a human, a short line of extra guidance for anything else sensitive you saw, and the email address that should get escalated chats. Show me the settings first and wait for my OK before you save them.
Orders & fulfilment
asks first
Finds shoppers who told the chat assistant about a problem with an order, and logs it on that order so your team sees it.
Look through the chat assistant conversations from the last 14 days for shoppers who mention a problem with an existing order, like a late parcel, a wrong item or a damaged item. Where the chat gives an order number or an email address, find the matching order. Show me a table with the order number, status, what the shopper said and when. Then add a private note to each order with a one-line summary of the chat. Show me the notes first and wait for my OK. Do not send anything to the customer.
Customers
read only
Shows thumbs up and down, chats handed to a human and the top questions, then looks at what went wrong.
Show me how customers rated my chat assistant in the last 30 days: thumbs up, thumbs down and how many chats went to a human. List the most common questions. Then open a few conversations with a thumbs down and tell me what went wrong in each. Suggest 3 fixes. Do not change anything.
Reporting & insights
asks first
Exports your chat assistant sessions as a CSV, plus the full messages of the conversations you want to review.
Export my chat assistant conversations from [the last 30 days] as a CSV, with the date, last message, message count and rating for each session. Then export the full messages of the [5] longest conversations as separate files so my team can review them.
