Customers
asks first
Set Which Chat Topics Go Straight to a Human
Checks real shopper chats for refund, billing and order problems, then sets the assistant to hand those chats to your team.
Read our shopper chats from the last 30 days and find the ones about refunds, billing, cancellations or problems with an order. Tell me how many of each you found and show a short example of each. Then propose escalation settings for the chat assistant: which of those topics should go straight to a human, a short line of extra guidance for anything else sensitive you saw, and the email address that should get escalated chats. Show me the settings first and wait for my OK before you save them.
StoreAgent
~30 min
