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StoreAgent
Ability from RewardsWP

Explain an order's points

Shows the points, referral and rewards linked to an order, and why it did or did not earn points.

rewardswp/get-order-rewards read only All RewardsWP recipes
RECIPES THAT USE THIS ABILITY 2 recipes, most copied first Browse all recipes
Customers read only

Answer "Where Are My Points?" Tickets

Looks up a customer's points history and explains, order by order, why each one did or did not earn points.
A customer with the email [email] says their points are wrong. Look up their RewardsWP account: balance, VIP tier and last 10 points entries. Check their recent orders and explain why each one did or did not earn points. Write me a short, friendly reply I can send them, and tell me if anything needs fixing.
RewardsWP ~15 min
Orders & fulfilment asks first

Take Back Points From Cancelled Orders

RewardsWP takes points back on refunds, not on cancellations. This finds cancelled orders that kept their points and reverses them.
Find orders cancelled in the last 90 days. For each one, check whether it still has RewardsWP purchase points that were not taken back. Show me a table with the order, the customer, the points and the date. Do a dry run of taking those points back and show me each member's new balance. Take them back only after I say yes, with the reason Order cancelled.
WooCommerce RewardsWP ~30 min

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