Getting Started with StoreAgent Chat

StoreAgent Chat is a powerful conversational AI tool that lets you instantly respond to customer questions using your store’s product data. By integrating it into your site, you can provide quick, accurate, and friendly answers without the need for constant human intervention.

With StoreAgent Chat, you can handle multiple customer conversations at the same time. This means no more long wait times — your customers get the information they need in seconds.

Over time, StoreAgent Chat learns and improves as you update and enhance your product pages. The richer and more accurate your store content, the more helpful and precise the AI responses will be.

You also have the flexibility to customize the chat widget’s look and feel so that it blends seamlessly with your store’s branding. Plus, you can review chat history to gain insights into customer needs and refine your store’s content accordingly.

Enable the Chat Widget

1. In your WordPress dashboard, go to StoreAgent → Settings.
2. Click the AI Chat tab.
3. Toggle Enable Chat Widget to ON.
4. From the Position dropdown, choose where the widget should appear (e.g., Bottom Right).
5. Enter a Greeting Message to welcome your customers when they open the chat.
6. (Optional) Update Placeholder Text, Assistant Name, Avatar Acronym, and Status Text to match your brand voice.
7. Scroll down and choose your Communication Tones (e.g., Friendly, Conversational, Informative).
8. Customize the Colors section to match your store’s branding.
9. Click Save Settings to apply your changes.

Test Your StoreAgent Chat

Before going live, it’s important to test how StoreAgent Chat interacts with your customers. This ensures that the AI is accurately answering questions based on your store’s product data.

Note: The StoreAgent Chat widget only appears on WooCommerce-related pages—such as your shop, product category, and single product pages.

Steps to Test:

1. Visit your store’s frontend in a new browser tab.
2. Locate the StoreAgent Chat widget in the bottom right corner.
3. Click the widget to open the chat window.
4. Type a question about one of your products (e.g., “Does this shirt come in large?”).
5. Confirm the AI responds with accurate information from your store.
6. Test a few different questions to ensure your product data is providing helpful answers.

💡 Tip: If an answer isn’t complete, review the related product page and add more details—StoreAgent learns directly from your product content.

Reviewing Customer Chat History

Monitoring past chats helps you understand customer needs, improve responses, and identify gaps in your product information. StoreAgent Chat records all customer conversations so you can review them anytime.

To review chat history:

1. Log in to your StoreAgent Account from the plugin or directly via the StoreAgent website.
2. From the left menu, click Chat History.
3. Use the Start date and End date fields to filter conversations, or click Clear Filters to view all sessions.
4. Click on a Session ID to open and review the full conversation.
5. Note common customer questions and use these insights to improve your product descriptions or FAQs.

Help and Support

We have a dedicated support team for StoreAgent, well-versed in our AI-powered tools, WooCommerce, and eCommerce best practices. If you ever need assistance, we’re here to help.

• Support Team

If you’re a StoreAgent user, you can reach out to our support team by submitting a support ticket. Our team is ready to assist with any questions or technical issues you may have.

• Knowledge Base

Before reaching out, you might find the answer in our knowledge base, which includes detailed guides, FAQs, and troubleshooting tips.

We’re committed to making your experience with StoreAgent as smooth as possible. Don’t hesitate to reach out whenever you need support!