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Keeping your customers informed and empowered just got easier! StoreAgent Chat now offers real-time access to order data and product prices, delivering accurate answers instantly — right inside the chat window.
Thanks to this powerful update, your store provides faster, more reliable customer support. Your team spends less time answering routine questions, and customers get the information they need without delay.
In this article, learn how StoreAgent Chat’s new real-time order data and product price features work, why they matter, and how they can improve your store’s customer experience starting today.
How Real-Time Order And Price Data Elevates Your Customer Experience
Customers often look for quick updates on their order status or need confirmation on product prices. However, searching through account pages or contacting support can lead to delays and frustration, hurting the shopping experience.
StoreAgent eliminates these friction points by delivering immediate, accurate information directly within the chat window.
For order inquiries, the chatbot securely accesses real-time order data after a customer provides their order ID. It then fetches live shipping status, delivery estimates, and fulfillment updates, providing instant answers without the customer ever leaving the chat.
At the same time, the AI Chat can query up-to-date product prices, including any sales or discounts. This is done through a secure endpoint that uses temporary tokens, ensuring your store’s data remains protected.
This powerful dual capability empowers shoppers to make informed decisions confidently and track their purchases with ease. As a result, support teams see a significant reduction in routine questions, allowing them to focus on more complex customer needs.
How To Use Order Data And Product Price Features
StoreAgent Chat’s ability to fetch order data and product prices is ready to use immediately after updating to the latest version of the plugin. Best of all, no additional setup or activation steps are required.
To start benefiting from this feature, simply launch StoreAgent Chat on your website. Then, you can test its capabilities with a few simple questions.
Answering Product Price Questions
When a shopper asks about an item’s price, StoreAgent Chat provides a detailed and accurate response instantly. This includes the current price and other helpful product details, empowering customers to make quick purchase decisions.
Tracking an Order Status
For order tracking, the chatbot first guides the customer to provide their order number. This ensures a secure and accurate lookup.
Once the customer provides the number, StoreAgent Chat retrieves and displays a complete summary of the order details. This includes the order status, payment information, billing address, and all line items, giving the customer a full overview without needing to contact support.
For store owners, the StoreAgent dashboard provides full control. You can monitor and customize all chatbot settings to optimize your store’s chat experience.
How StoreAgent Chat Protects Customer Data
When a customer asks for order information, StoreAgent Chat will only access that data after the customer voluntarily provides their order ID during the chat session. This method prevents unauthorized access and ensures that only the relevant order details are discussed.
Similarly, all product price requests are handled using secure, temporary tokens for authentication. This process safeguards your sensitive store data while still allowing the AI to query pricing information dynamically and accurately.
Tips for Maximizing Chatbot Accuracy and Security
To get the best results from StoreAgent Chat, it’s helpful to ensure your product data is complete and well-organized.
Here are a few tips:
- Complete your product information: Use StoreAgent’s AI tools, like the Product Tag Generator AI, Category Description AI and Product Description AI, Review Summaries AI, and Product Summaries AI, to fill out all product details. Richer data leads to more accurate and helpful chatbot responses.
- Regularly review chat Logs: Monitor the chat history in your StoreAgent dashboard to understand what customers are asking. Basically, this can help you identify gaps in your product information or discover new ways to improve the shopping experience.
- Maintain clear privacy policies: Ensure your site’s privacy policy is up-to-date and clearly explains how data is handled. Transparency is key to building customer trust.
By following these best practices, you create a safe, reliable, and highly effective conversational experience that benefits both you and your customers.
Conclusion
StoreAgent Chat’s new real-time order data and product price features significantly enhance customer service quality. By offering immediate, accurate information within chat, the feature reduces support burdens, increases shopper confidence, and streamlines the purchasing process.
Stores that leverage this capability can expect happier customers and more efficient operations.
To get the most from these updates, be sure to explore:
- How real-time order and price data elevates the customer experience
- Step-by-step guides for seeing the feature in action
- Best practices for data security and privacy
To explore how StoreAgent Chat can transform your WooCommerce store, check out our available plans and pricing today.
