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Keeping customers engaged starts with making chat interactions simple and relevant. That’s why our latest StoreAgent Chat update adds support for product links and images directly inside AI responses, making it easier for shoppers to jump from conversation to product pages in just one click.
To make things even more intuitive, we’ve also added an online status indicator dot so customers know when your chat is active. It’s a small visual cue, but it builds trust and encourages more conversations.
In this article, we’ll look at how these updates work and why they matter for your WooCommerce store.
Essential Chatbot Features For Online Stores
Modern shoppers are used to instant messaging apps, so they expect similar responsiveness from a WooCommerce AI chatbot. That means more than just sending a text reply. It means delivering context, reliability, and trust.
At the top of the list are chatbot features that help customers navigate your store faster. Clickable product links, visual product images, and a clear online status indicator work together to turn a chat into an interactive shopping companion.
These small details help customers feel supported while moving closer to a purchase decision.
Product Links Inside AI Responses
One of the biggest updates you’ll notice is the ability to include product links directly inside chat responses.
How many times have shoppers seen product details in chat but still had to go back and search your catalog manually? That extra step is now gone.
Now, StoreAgent Chat automatically detects when a product URL is relevant and displays it as a clickable link.
For example, if a shopper asks, “Do you have this mug in red?” the chatbot can now respond with a clickable product link. The shopper can immediately view the product page without leaving the chat or hunting for the right listing.
Behind the scenes, StoreAgent filters out invalid or external URLs. That means your chat remains clean, professional, and trustworthy!
Product Link Previews And Images
Clickable links are useful, but they don’t always give enough context on their own. To make chat responses more informative, StoreAgent Chat now supports product link previews that include product images.
These previews show up automatically when a valid product link appears in a chatbot response. Shoppers will see:
- The product title
- A thumbnail product image
- Key details pulled directly from your WooCommerce store
Only the first valid product link in a message generates a preview, so the chat stays clean and easy to follow. External links are ignored, which means the conversation stays focused on your catalog.
For customers, this feels like getting a mini product card right inside the chat. A quick glance tells them whether the item matches what they’re looking for, and the image provides instant recognition before they click through.
Have you noticed how much easier it is to decide when you can see the product right away?
It’s a small change, but one that makes responses more visual, more informative, and ultimately easier for shoppers to act on. Awesome, right?
Bonus Update: Online Status Indicator
Sometimes, the simplest updates make the biggest difference. The new online status indicator adds a dot to the chat button, signaling whether your StoreAgent Chat is active.
By default, the dot is green. But you can configure the color in the StoreAgent plugin settings to better match your store’s branding.
The setup is straightforward:
- Go to your WordPress dashboard.
- Navigate to StoreAgent > Settings > AI Chat.
- Look for the Online Indicator Color option under Colors.
- Choose a color that fits your brand style and save the changes.
Once configured, the indicator appears automatically whenever chat is active. It’s a small addition, but it reassures customers that your WooCommerce chatbot is ready to respond.
Wouldn’t you agree a little visual cue can go a long way in building trust?
Why These Chatbot Features Improve WooCommerce Stores
When combined, these updates transform StoreAgent Chat into more than just a Q&A tool. They make it an integrated part of the shopping journey.
- Product links make navigation from chat to checkout direct and effortless.
- Product link previews and product images add visual context, helping customers connect with products instantly.
- The online status indicator builds trust and reassures shoppers that support is available.
Together, these changes improve the flow from conversation to conversion, while keeping the shopping experience simple and intuitive!
Conclusion
StoreAgent Chat is now more equipped than ever to guide shoppers through a smoother and more engaging experience. With updates focused on navigation, visuals, and trust signals, your WooCommerce chatbot becomes a stronger part of the customer journey.
Here’s what’s new and worth exploring:
- Clickable product links inside chat responses
- Show product link previews with product images
- Online status indicator as a subtle trust signal
If you’re ready to bring these updates to your store, update StoreAgent Chat today or explore our plans and pricing to get started.
