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Where you place your AI chat widget on your website matters. A lot. The right chat widget position can double user engagement and drive sales, while the wrong one is either ignored or, worse, annoys visitors until they leave.
The core challenge has always been that one size doesn’t fit all; a widget that works perfectly on a desktop screen can block essential content on a mobile device.
That’s why we’re excited to announce a major upgrade to StoreAgent Chat: Responsive Positioning and Default Open Settings.
This powerful new feature for our WordPress chatbot plugin gives you complete control over your chat widget position. This allows you to create the perfect, non-intrusive user experience for every customer on any device.
Why Your Chat Widget Position Is Critical For Conversions
One of the greatest benefits of using AI chatbots is their ability to provide instant support, but their effectiveness depends heavily on their presentation. Your chat widget position directly impacts visibility, user experience, and ultimately, your conversion rate.
- Visibility vs. Intrusiveness: The ideal placement makes your chatbot easy to find without covering up important elements like “Add to Cart” buttons or navigation links.
- The Desktop vs. Mobile Challenge: The most significant issue with a fixed chat widget position is how it performs on different devices. The chatbot position on mobile is especially critical. After all, the limited screen space means a poorly placed widget can easily frustrate users and lead to a lost sale.
- User Intent and Engagement: A proactive chatbot default open setting can be a great way to engage visitors, but only if it’s done right. Combining this with an optimal chat widget position makes the interaction feel helpful rather than aggressive.
Introducing Responsive Chat Widget Controls
To solve these challenges, we’ve introduced two new sets of controls that work together to give you full command over your chat widget’s behavior.
Full positional control
You can now choose where your chatbot appears. Whether you prefer the standard bottom-right or want to move it to the bottom-left to avoid conflicting with other tools, the choice is yours.
Device-specific behavior
This is the core of the new feature. You can configure your AI chatbot’s position and behavior independently for desktop, tablet, and mobile.
This ensures a truly responsive chat widget that adapts to your users’ browsing experience.
Default open setting
You can now decide if you want the chat window to be open or closed when a visitor lands on your site.
This chatbot default open setting can also be configured separately for each device type, giving you granular control over how you engage your audience.
How To Customize Your Chat Widget Position In StoreAgent
Configuring your new settings is simple. You can adjust the chat widget position for your AI chatbot for WordPress in just a few clicks.
- From your WordPress dashboard, navigate to StoreAgent > Settings and click on the AI Chat tab.
- Scroll down to the new Positioning section.
- Here, you will see separate controls for Desktop, Tablet, and Mobile.
- For each device, choose your preferred Position (e.g., Bottom Right) and Default State (Open or Closed).
- Click Save Changes, and your new settings will be live on your site.
What Are The Best Practices For An Optimal Chat Widget Position
While you should always test what works best for your store, here are our expert recommendations for achieving the best chat widget placement.
- For Desktop
- We recommend setting the Position to Bottom-Right and the Default State to Open.
- On larger screens, this makes your chatbot immediately visible and inviting without covering critical content. This is a great way to maximize engagement.
- For Mobile
- We strongly recommend setting the Position to Bottom-Right and the Default State to Closed. This is the optimal chatbot position on mobile, as it keeps the chatbot accessible but prevents the window from covering up your product images or navigation.
When you adjust your chatbot default open setting for mobile, you empower users to engage on their own terms, which is key to a positive mobile shopping experience.
Conclusion
A great chatbot for customer support does more than just answer questions—it enhances the entire shopping journey. With StoreAgent’s new responsive settings, you now have the power to fine-tune your chat widget position for the perfect user experience on any device.
In this article, we covered:
- Why Your Chat Widget’s Position and Behavior Matter
- Introducing the New Controls: Position and Default Open
- How to Configure Your New Widget Settings
- Best Practices for Optimal Chatbot Engagement
When you take a few moments to configure the best chat widget placement and a smart chatbot default open setting, you create a more helpful, less intrusive, and more effective responsive chat widget. This seemingly small tweak is a powerful step toward building more customer trust, increasing engagement, and ultimately, driving more sales with your WooCommerce AI tools.
Ready to find the perfect spot for your chatbot? Explore our pricing plans to find the perfect StoreAgent solution for your business.
