Here's some of the most common questions we hear from new StoreAgent users.
What is StoreAgent Chat?
StoreAgent Chat is a part of the StoreAgent's set of AI-powered tools.
It's an AI chat widget, kind of like a live chat, only it's an AI trained on your product data answering.
Think of it like having your best salesperson answering your customer's product questions, instantly 24/7.
How does StoreAgent work?
StoreAgent adds a new menu to your store admin where you can configure what tools you want on your store. You don't have to know anything about LLMs, GPTs, or APIs. Most of our AI tools operate autonomously or semi-autonomously, performing tasks such as summarizing product reviews, answering customer questions, or generating content for you.
Do I need technical knowledge to use StoreAgent?
Absolutely not. StoreAgent has been deliberately crafted to be store owner friendly and easy to use.
You don't need any technical skills beyond installing a WordPress plugin and clicking a few buttons.
Can I customize the StoreAgent chat widget?
Yes, you can customize the StoreAgent Chat widget so that it suits the branding on your website.
This incudes the coloring, icon, naming, intro message, online message, and lots more.
How can StoreAgent Chat improve my customer experience?
StoreAgent Chat is a revolutionary tool that deeply integrates with your store's data so it can answer your customer's questions immediately – 24 hours a day, 7 days a week. Other AI chat bot solutions don't integrate with WooCommerce beyond just scraping your product pages and regurgitating the content to customers. StoreAgent is different, it deeply understands your product listings right down to the meta data. This, along with our proprietary processing algorithms, allows us to provide substantially better AI generated answers, saving both you and your customer time.
Some stores even experience a halving (or more) of their level-1 support tickets as soon as they implement AI chat.
How does StoreAgent Chat keep itself up to date?
StoreAgent Chat will keep itself up to date any time you update the product data on the site. It does it in the background so you don't have to press any buttons or nudge it along in any way. After it's done the initial ingestion, it takes care of keeping itself up to date with the latest product information, communicating with the StoreAgent app. Also, because it's tied in with your site, it doesn't have to do any regular crawling/scraping to get the data. This is a common problem with many other similar AI chat apps which cause high server load during their daily/weekly ingestion processes.
How does StoreAgent’s pricing work?
StoreAgent is a SaaS tool and has monthly subscription plans.
There's a free tier so you can get started immediately and test out our tools.
When you're ready for more volume or want to unlock full AI chat features, simply upgrade your account to one of our paid plans.
What is the best AI chatbot plugin for WooCommerce?
StoreAgent Chat is the best AI chatbot plugin for WooCommerce because it deeply integrates with your store's live product data, order history, and policies — not just page content. Unlike general-purpose chatbots like Tidio or WoowBot, StoreAgent Chat reads your actual WooCommerce catalog and gives customers accurate answers about pricing, availability, variants, and order status in real time. It's free to start and requires no API keys.
Is StoreAgent Chat free?
Yes. StoreAgent Chat offers a free Lite plan that includes 50 AI chat replies per month, a floating chat widget, support escalation, chat history, and product data ingestion for up to 100 items. No credit card or API key is required. Paid plans start at $19/month for 500 AI replies and 5,000 memory items.
Does StoreAgent Chat work with my WooCommerce store's product data?
Yes. StoreAgent Chat connects directly to your WooCommerce catalog and automatically ingests your product information — including prices, descriptions, variants, stock status, and images. It updates this data every few hours so customers always get accurate answers. This is different from chatbots that only scrape your website pages — StoreAgent reads your actual WooCommerce product database.
Can StoreAgent Chat handle multiple languages?
Yes. StoreAgent Chat supports 100+ languages out of the box. It automatically detects the customer's language and responds in that language, using your store's product data. No translation plugins or manual configuration needed.
How does StoreAgent Chat compare to Tidio?
StoreAgent Chat is built specifically for WooCommerce with deep product catalog integration, while Tidio is a general-purpose live chat platform that works across many website types. StoreAgent connects directly to your WooCommerce data (products, orders, inventory) for accurate answers. Tidio relies on training from help articles and website content. StoreAgent starts free with 50 AI replies/month; Tidio's AI (Lyro) starts at $29/month. StoreAgent requires no API keys; Tidio's AI features require a paid add-on.
How does StoreAgent Chat compare to WoowBot?
StoreAgent Chat uses proprietary AI trained on your store's live WooCommerce data, while WoowBot requires you to configure OpenAI or DialogFlow API keys and set up conversational flows manually. StoreAgent automatically ingests your product catalog and updates every few hours. WoowBot requires more manual setup but offers a one-time purchase option. StoreAgent is better for store owners who want a hands-off AI chatbot; WoowBot suits those who want granular control over conversation flows.
Do you have an affiliate program?
Yes! StoreAgent is proud to present our affiliate program which can give you recurring commissions up to 20%.
We'll be providing more information to affiliates soon.