# Answer a Where Is My Order Question

> Paste a customer's email and get the full tracking story plus a ready reply.

- Job: [Customers](https://storeagent.ai/mcp-recipes/job/customers/)
- What it does: Read only: looks, never changes anything
- Time saved: ~10 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan) + TrackShip
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/trackship-where-is-my-order/

## The prompt

```text
A customer at jane@example.com asked where their order is. Find their most recent order, show the full tracking history for its shipment and list the shipping update emails or texts we already sent them. Then write a short, friendly reply I can send with the latest status and expected next step.
```

## What happens when you paste it

You: A customer at jane@example.com asked where their order is…

Assistant: Order #4182 shipped 5 days ago with DHL Express. It cleared customs yesterday and is out for delivery today. We sent 3 updates: shipped, in transit and out for delivery. Calling: `woocommerce/orders-query`, `trackship/get-shipment`, `trackship/list-notifications`.

Assistant: Reply ready: your parcel is out for delivery with DHL today, and here is the tracking link to follow it.

## Abilities this recipe calls

- **Find orders** (`woocommerce/orders-query`, read only, from WooCommerce): Finds orders by status, customer, email or date, with the items in each order.
- **Get one shipment** (`trackship/get-shipment`, read only, from TrackShip): Shows one order's shipment with every tracking event from the carrier.
- **List shipping notifications** (`trackship/list-notifications`, read only, from TrackShip): Lists the shipping update emails and texts sent to customers, and if each was sent or failed.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- Look up order #4182 instead of an email.
- Write the reply in Spanish.

## Related recipes

- [Find Failed Shipping Notifications](https://storeagent.ai/mcp-recipes/trackship-failed-shipping-notifications.md): See which tracking emails and texts never reached customers, and who needs a manual update.
- [Reorder Link for a Regular Customer](https://storeagent.ai/mcp-recipes/payplug-repeat-order-link.md): Rebuilds a customer's last order with current stock and prices, and sends a Payplug link to pay.
- [Tag Customers Who Stopped Opening My Emails](https://storeagent.ai/mcp-recipes/mail-mint-win-back-quiet-customers.md): Finds paying customers who have not opened an email in 90 days, checks their order history, and tags them for a win-back email after your OK.

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Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/