# Find Late and Stuck Shipments

> Every late or stuck parcel with the customer behind it, so you can reach out before they email you.

- Job: [Orders & fulfilment](https://storeagent.ai/mcp-recipes/job/orders/)
- What it does: Read only: looks, never changes anything
- Time saved: ~25 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan) + TrackShip
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/trackship-stuck-shipments/

## The prompt

```text
Find every shipment that is late or has a tracking issue. For each one, show the order number, customer name and email, carrier, days since it shipped and the last tracking event. Sort by days since shipped, oldest first. Then tell me which customers I should contact today and what to say to each.
```

## What happens when you paste it

You: Find every shipment that is late or has a tracking issue…

Assistant: 11 shipments need attention: 7 are late and 4 have tracking issues. The oldest shipped 16 days ago with USPS and has not moved since a scan in Memphis. Calling: `trackship/list-shipments`, `trackship/get-shipment`, `woocommerce/orders-query`.

Assistant: Contact these 5 customers today. Each gets a short note with the latest scan and a promise to check in again in 2 days.

## Abilities this recipe calls

- **List shipments** (`trackship/list-shipments`, read only, from TrackShip): Lists your tracked shipments by status, carrier or date, with the tracking number and last event.
- **Get one shipment** (`trackship/get-shipment`, read only, from TrackShip): Shows one order's shipment with every tracking event from the carrier.
- **Find orders** (`woocommerce/orders-query`, read only, from WooCommerce): Finds orders by status, customer, email or date, with the items in each order.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- Only show shipments that cost more than $100.
- Draft the email for each customer too.

## Related recipes

- [Are Stuck Tasks Holding Up My Orders?](https://storeagent.ai/mcp-recipes/booster-stuck-orders.md): Line up overdue Booster tasks with orders sitting in Pending or On hold, so you know where to look before customers ask.
- [Check Which Order Alerts Are Switched On](https://storeagent.ai/mcp-recipes/pushengage-order-alert-audit.md): Lists every PushEngage push and WhatsApp alert for WooCommerce order events, shows which are off, and matches them to your real order volume.
- [Rescue Orders With Failed Payments](https://storeagent.ai/mcp-recipes/payplug-failed-payment-rescue.md): Finds this week's failed and unpaid orders, then sends fresh Payplug links for the ones you pick.

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Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/