# Find Failed Shipping Notifications

> See which tracking emails and texts never reached customers, and who needs a manual update.

- Job: [Customers](https://storeagent.ai/mcp-recipes/job/customers/)
- What it does: Read only: looks, never changes anything
- Time saved: ~15 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan) + TrackShip
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/trackship-failed-shipping-notifications/

## The prompt

```text
Check my shipping notifications from the last 2 weeks. List every email or SMS that failed, with the order number, recipient and shipment status. Group them by reason if you can see a pattern. Then tell me which of those customers still have a parcel in transit and need a manual update from me.
```

## What happens when you paste it

You: Check my shipping notifications from the last 2 weeks…

Assistant: 9 notifications failed in the last 2 weeks: 6 SMS to numbers without a country code and 3 emails that bounced. Calling: `trackship/list-notifications`, `trackship/list-shipments`.

Assistant: 4 of those customers still have a parcel in transit. Send them a manual update today and fix the phone format at checkout.

## Abilities this recipe calls

- **List shipping notifications** (`trackship/list-notifications`, read only, from TrackShip): Lists the shipping update emails and texts sent to customers, and if each was sent or failed.
- **List shipments** (`trackship/list-shipments`, read only, from TrackShip): Lists your tracked shipments by status, carrier or date, with the tracking number and last event.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- Only check SMS.
- Check the last 30 days instead.

## Related recipes

- [Answer a Where Is My Order Question](https://storeagent.ai/mcp-recipes/trackship-where-is-my-order.md): Paste a customer's email and get the full tracking story plus a ready reply.
- [Reorder Link for a Regular Customer](https://storeagent.ai/mcp-recipes/payplug-repeat-order-link.md): Rebuilds a customer's last order with current stock and prices, and sends a Payplug link to pay.
- [Tag Customers Who Stopped Opening My Emails](https://storeagent.ai/mcp-recipes/mail-mint-win-back-quiet-customers.md): Finds paying customers who have not opened an email in 90 days, checks their order history, and tags them for a win-back email after your OK.

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Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/