# Answer "Where Are My Points?" Tickets

> Looks up a customer's points history and explains, order by order, why each one did or did not earn points.

- Job: [Customers](https://storeagent.ai/mcp-recipes/job/customers/)
- What it does: Read only: looks, never changes anything
- Time saved: ~15 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan) + RewardsWP
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/rewardswp-where-are-my-points/

## The prompt

```text
A customer with the email [email] says their points are wrong. Look up their RewardsWP account: balance, VIP tier and last 10 points entries. Check their recent orders and explain why each one did or did not earn points. Write me a short, friendly reply I can send them, and tell me if anything needs fixing.
```

## What happens when you paste it

You: A customer with the email [email] says their points are wrong…

Assistant: Ava Patel has 4,867 points and is in Gold. Order #218 earned 487 points. Order #203 used a different billing email, so no member got its points. Calling: `rewardswp/get-member`, `rewardswp/list-points-entries`, `rewardswp/get-order-rewards`.

Assistant: Here is a 3-sentence reply that explains it. To credit order #203, add the points by hand after you check it is hers.

## Abilities this recipe calls

- **Get a member** (`rewardswp/get-member`, read only, from RewardsWP): Shows one member's balance, VIP tier, referrals, orders and last activity.
- **List points entries** (`rewardswp/list-points-entries`, read only, from RewardsWP): Lists points earned and spent, with source, order, status and expiry. Filters by member, type, status or date.
- **Explain an order's points** (`rewardswp/get-order-rewards`, read only, from RewardsWP): Shows the points, referral and rewards linked to an order, and why it did or did not earn points.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- Also tell me when her points expire.
- Write the reply in a more formal tone.

## Related recipes

- [What Shoppers Told Me in My Popups](https://storeagent.ai/mcp-recipes/notificationx-popup-feedback-digest.md): Reads the messages from your NotificationX popup and exit intent forms, groups them into themes and picks out the ones that need a reply.
- [Find Your VIP Customers](https://storeagent.ai/mcp-recipes/vip-customers.md): Your top spenders and most loyal repeat buyers, plus the ones who have gone quiet.
- [Say Sorry With Store Credit](https://storeagent.ai/mcp-recipes/store-credit-delays.md): Gives a small credit to every customer whose order is running late, with a note explaining why. Needs Advanced Coupons Premium.

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Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/