# Fix a Customer's Points Balance

> Shows a member's points history, previews the change and adds or removes points with a note you can see later.

- Job: [Customers](https://storeagent.ai/mcp-recipes/job/customers/)
- What it does: Asks first: changes your store, only after you say yes
- Time saved: ~15 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan) + RewardsWP
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/rewardswp-fix-points-balance/

## The prompt

```text
Find the RewardsWP member with the email [email]. Show me their points balance and their last 10 points entries. I want to [add or remove] [number] points because [reason]. Do a dry run first and show me the balance before and after and any VIP tier change. Make the change only after I say yes, with my reason as the note.
```

## What happens when you paste it

You: Find the RewardsWP member with the email [email]…

Assistant: Jack Hall has 380 points and is in Bronze. Adding 250 points takes him to 630. He stays in Bronze and no emails go out. Calling: `rewardswp/get-member`, `rewardswp/list-points-entries`, `rewardswp/adjust-member-points`.

Assistant: This will make changes in WooCommerce. Do you want me to go ahead?

Assistant: Done. Jack has 630 points. The entry note says: Missed points for phone order.

## Abilities this recipe calls

- **Get a member** (`rewardswp/get-member`, read only, from RewardsWP): Shows one member's balance, VIP tier, referrals, orders and last activity.
- **List points entries** (`rewardswp/list-points-entries`, read only, from RewardsWP): Lists points earned and spent, with source, order, status and expiry. Filters by member, type, status or date.
- **Add or remove points** (`rewardswp/adjust-member-points`, asks first, from RewardsWP): Adds or deducts points for a member with a reason. A dry run shows the new balance and any tier change.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- Do the same for every customer on this list: [emails].
- Remove the points instead if they were given by mistake.

## Related recipes

- [What Shoppers Told Me in My Popups](https://storeagent.ai/mcp-recipes/notificationx-popup-feedback-digest.md): Reads the messages from your NotificationX popup and exit intent forms, groups them into themes and picks out the ones that need a reply.
- [Find Your VIP Customers](https://storeagent.ai/mcp-recipes/vip-customers.md): Your top spenders and most loyal repeat buyers, plus the ones who have gone quiet.
- [Say Sorry With Store Credit](https://storeagent.ai/mcp-recipes/store-credit-delays.md): Gives a small credit to every customer whose order is running late, with a note explaining why. Needs Advanced Coupons Premium.

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Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/