# Check Why a Member Cannot Access Their Content

> Looks up a customer's memberships by email and explains their status, dates and plan, so you can answer a support ticket fast.

- Job: [Customers](https://storeagent.ai/mcp-recipes/job/customers/)
- What it does: Read only: looks, never changes anything
- Time saved: ~15 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan) + WooCommerce Memberships
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/member-access-check/

## The prompt

```text
A customer with the email [email] says they cannot access members-only content. Find their customer ID from their orders. Then list all their memberships with plan name, status, start date, end date, and any paused or cancelled date. Tell me which plan should give them access, and whether it is expired, paused, delayed or cancelled. Suggest what I should do next, but do not change anything.
```

## What happens when you paste it

You: A customer with the email [email] says they cannot access members-only content…

Assistant: Customer 214 has 2 memberships: Silver Plan, which expired on 2026-09-12, and Gold Plan, paused since 2026-09-20. Calling: `woocommerce/orders-query`, `woocommerce-memberships/user-memberships-list`, `woocommerce-memberships/user-memberships-get`, `woocommerce-memberships/plans-get`.

Assistant: The customer has no active membership. Gold Plan is paused, and that blocks access. Silver Plan ended after 12 months. Next step: reactivate the Gold membership in WooCommerce.

## Abilities this recipe calls

- **Find orders** (`woocommerce/orders-query`, read only, from WooCommerce): Finds orders by status, customer, email or date, with the items in each order.
- **List a customer's memberships** (`woocommerce-memberships/user-memberships-list`, read only, from WooCommerce Memberships): Lists the memberships of one customer, with plan, status and dates.
- **Get a membership** (`woocommerce-memberships/user-memberships-get`, read only, from WooCommerce Memberships): Shows one customer membership with its plan, status, dates and order.
- **Get membership plan** (`woocommerce-memberships/plans-get`, read only, from WooCommerce Memberships): Shows one membership plan with its access method, length and rules.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- If they have no membership at all, offer to grant [plan name] and wait for my OK.
- Draft a short reply to the customer that explains their status.

## Related recipes

- [Find Your VIP Customers](https://storeagent.ai/mcp-recipes/vip-customers.md): Your top spenders and most loyal repeat buyers, plus the ones who have gone quiet.
- [Say Sorry With Store Credit](https://storeagent.ai/mcp-recipes/store-credit-delays.md): Gives a small credit to every customer whose order is running late, with a note explaining why.
- [Give a Customer Membership Access by Hand](https://storeagent.ai/mcp-recipes/grant-membership.md): Finds the customer from their orders, checks what they already have, then adds the plan you choose.

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Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/