# Tag Customers Who Stopped Opening My Emails

> Finds paying customers who have not opened an email in 90 days, checks their order history, and tags them for a win-back email after your OK.

- Job: [Customers](https://storeagent.ai/mcp-recipes/job/customers/)
- What it does: Asks first: changes your store, only after you say yes
- Time saved: ~35 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan) + Mail Mint
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/mail-mint-win-back-quiet-customers/

## The prompt

```text
Find my Mail Mint contacts who are customers, are still subscribed, and have not opened any email in the last 90 days. For each one, check their WooCommerce orders and show me how much they have spent and when they last ordered. Sort the list by total spent, highest first, and tell me how many there are. Ask me to confirm before you change anything. After I confirm, create a tag called Win-back and add it to these contacts, then tell me how many were tagged so I can send them a campaign.
```

## What happens when you paste it

You: Find my Mail Mint contacts who are customers, are still subscribed, and have not opened any email in the last 90 days…

Assistant: 184 subscribed customers have not opened an email in 90 days. Together they spent $21,460. The top 20 spent over $300 each, and most last ordered 4 to 7 months ago. Calling: `mail-mint/list-contacts`, `woocommerce/orders-query`, `mail-mint/manage-tag`, `mail-mint/apply-segments-to-contacts`.

Assistant: This will make changes in WooCommerce. Do you want me to go ahead?

Assistant: After your OK, the Win-back tag was created and added to all 184 contacts. Send them a campaign with a small comeback offer, and start with the top 20.

## Abilities this recipe calls

- **Find contacts** (`mail-mint/list-contacts`, read only, from Mail Mint): Finds contacts by tag, list, status, customer type, sign-up date or how recently they opened or clicked an email.
- **Find orders** (`woocommerce/orders-query`, read only, from WooCommerce): Finds orders by status, customer, email or date, with the items in each order.
- **Create or edit a tag** (`mail-mint/manage-tag`, asks first, from Mail Mint): Creates, renames or deletes a contact tag in Mail Mint.
- **Tag contacts in bulk** (`mail-mint/apply-segments-to-contacts`, asks first, from Mail Mint): Adds or removes tags and lists on many contacts at once, with a preview count before anything changes.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- Only include customers who spent more than $200.
- Use 180 days instead of 90.

## Related recipes

- [Answer a Where Is My Order Question](https://storeagent.ai/mcp-recipes/trackship-where-is-my-order.md): Paste a customer's email and get the full tracking story plus a ready reply.
- [Find Failed Shipping Notifications](https://storeagent.ai/mcp-recipes/trackship-failed-shipping-notifications.md): See which tracking emails and texts never reached customers, and who needs a manual update.
- [Reorder Link for a Regular Customer](https://storeagent.ai/mcp-recipes/payplug-repeat-order-link.md): Rebuilds a customer's last order with current stock and prices, and sends a Payplug link to pay.

---

Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/