# Check How Customers Rate Your Chat Assistant

> Shows thumbs up and down, chats handed to a human and the top questions, then looks at what went wrong.

- Job: [Customers](https://storeagent.ai/mcp-recipes/job/customers/)
- What it does: Read only: looks, never changes anything
- Time saved: ~20 min vs doing it by hand
- Requires: StoreAgent (free plugin, MCP on every plan)
- Works in: Claude, ChatGPT, Cursor and any MCP client connected to the store through StoreAgent MCP
- Web page: https://storeagent.ai/mcp-recipes/chat-assistant-ratings/

## The prompt

```text
Show me how customers rated my chat assistant in the last 30 days: thumbs up, thumbs down and how many chats went to a human. List the most common questions. Then open a few conversations with a thumbs down and tell me what went wrong in each. Suggest 3 fixes. Do not change anything.
```

## What happens when you paste it

You: Show me how customers rated my chat assistant in the last 30 days: thumbs up, thumbs down and how many chats went to a human…

Assistant: 38 thumbs up and 6 thumbs down in 30 days. 11 chats went to a human. The top question is about hammock warranty. Calling: `storeagent/get-chat-feedback-summary`, `storeagent/list-chat-conversations`, `storeagent/get-chat-conversation`.

Assistant: 4 of the 6 thumbs down asked about stock levels the assistant could not see. Add stock details to those product pages first.

## Abilities this recipe calls

- **Get chat feedback summary** (`storeagent/get-chat-feedback-summary`, read only, from StoreAgent): Shows thumbs up and down, chats handed to a human and the most common questions, for about the last 30 days.
- **List shopper chats** (`storeagent/list-chat-conversations`, read only, from StoreAgent): Lists recent conversations shoppers had with your chat assistant, by date.
- **Read a shopper chat** (`storeagent/get-chat-conversation`, read only, from StoreAgent): Reads the full transcript of one shopper conversation, oldest message first.

## Variations

Add one of these to the end of the prompt. Swap anything in [brackets] for your own details.

- Only look at the last [7 days].
- Write the fixes as a checklist for my team.

## Related recipes

- [What Shoppers Told Me in My Popups](https://storeagent.ai/mcp-recipes/notificationx-popup-feedback-digest.md): Reads the messages from your NotificationX popup and exit intent forms, groups them into themes and picks out the ones that need a reply.
- [Find Your VIP Customers](https://storeagent.ai/mcp-recipes/vip-customers.md): Your top spenders and most loyal repeat buyers, plus the ones who have gone quiet.
- [Say Sorry With Store Credit](https://storeagent.ai/mcp-recipes/store-credit-delays.md): Gives a small credit to every customer whose order is running late, with a note explaining why. Needs Advanced Coupons Premium.

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Part of the StoreAgent WooCommerce MCP Recipes directory: https://storeagent.ai/mcp-recipes/ (index for LLMs: https://storeagent.ai/mcp-recipes/llms.txt). Get StoreAgent free: https://app.storeagent.ai/sign-up/